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Ticket queries 

Do I need to book to visit the library?

No. You only need to book to visit the museum and galleries.

Can I book a morning slot and afternoon slot?

Yes however, visitors will be required to leave the building in line with the time slots to allow for cleaning etc.

Do I need to print my ticket off?

Visitors do not need to print their ticket, they can simply show it on their device to a member of staff at the door. 

Why do you need to book?

As the duration of a visit to the museum or galleries is significantly longer than a library visit, visitors are required to book for these services to avoid long queues forming as a result of a reduced capacity.

Can I book for more than one household?

As a visitor attraction the Harris is required to collect contact information for all visitors as part of its NHS Test & Trace requirements, therefore unless unavoidable separate bookings should be made for different households.

Do you need to book children’s spaces?

Yes every individual is required to have a space booked this includes children, toddlers & babies.

What if I’m late to my slot? How do I change my time slot?

Visitors can enter the building after their time slot starts however, they will be required to leave at the set end time. If you wish to rearrange your time, we would ask that you make a new booking for an alternative time slot.  

How long will you need to book to visit the Harris?

While the building is required to operate at a reduced capacity, in line with social distancing guidance, bookings will remain a requirement to enable this process to be managed effectively.

What if I don’t have access to the internet?

Bookings can be made over the telephone by calling 01772 905 414.

 


General queries

Where can I find your risk assessment?

Harris COVID-19 Risk Assessment

Social Distancing

We have restricted our visitor capacity to help maintain social distancing around the building. You may need to queue at certain points e.g. at the entrance or service desks. We ask that visitors bear with us and follow staff who will manage any queues. Office staff will continue to work from home to reduce overall numbers within the building.

Access

Following the reopening of the museum and galleries access to the building has been changed slightly. Library users will continue to access the building via Harris Street & exit via Lancaster Road. Visitors that have booked to visit the museum and galleries will enter via Harris Street & exit via Jacson Street.

Visitors will be required to use provided hand sanitiser before entering the building. Any visitors who are unable to use the provided alcohol gel will be provided with a clean pair of gloves.

NHS Test & Trace

The Harris needs to keep a temporary record of visitors to assist NHS Test & Trace, this record will be kept for 21 days. For this reason, all visitors will be required to provide name and contact details before entering the building.

Duration of visit

We ask that where possible, visitors keep their stay to below 20 minutes to ensure we are able to effectively process any queues. To assist with this, a bell will sound every 20 minutes.

2 visiting times have been allotted for museum and gallery visits and each of these sessions last 2 hours. 11:00-13:00 and 13:30-15:30.

Hygiene

Hand sanitising points have been placed throughout the building. We ask that visitors use these points prior to handling library or shop stock.

Library users

While we will take all possible steps to ensure visits are as safe as possible, we are realistic in that it is impossible to ensure that the library books are 100% virus free. For this reason we would strongly recommend visitors bring a separate bag to take their library book home in. The library book should then be isolated at home for 72 hours at which point is should be virus free.

Will your toilets be open?

Toilets are available for museum and gallery visitors on the 1st & 2nd Floors.

Will the computers be accessible?

Computers are not currently accessible, including printing or photocopying facilities.

Will the gift shop be open?

Yes, our gift shop will be open. Please note that we will be taking card payments only.

Will the Café be open?

Yes the café will be open however, we will be offering a drinks take away service. As with the shop the café will take card payments only.

From Monday 3rd August the café will also have a limited seating offer for customers wishing to enjoy their purchase within the building.

What will happen to library fines?

All library fines will be cleared.

Is the Harris wheelchair accessible?

The Harris is fully wheelchair accessible.

Will events be taking place?

Due to social distancing restrictions, events and activities will not be taking place for the immediate future. Please check our ‘What’s on’ page for the latest updates.

Do I need to book?

To visit the museum and art galleries you need to book from Monday 3 August. Library & café visitors do not need to book prior to visiting. We are however, limiting capacity so you may need to queue for a short period if visiting at a busy time.

Do I need to wear a face covering?

We would ask visitors that do own face masks to wear them if possible in order to assist in the protection of staff and other visitors. From Saturday 8th of August wearing face coverings will become compulsory unless you have an exemption.

Are vulnerable people allowed into the Harris?

We have introduced enhanced hygiene and health and safety measures to ensure that visitors have an enjoyable but safe visit. However, we would ask visitors to ensure that they are following government guidelines, especially with regard to clinically vulnerable people, to determine whether you are able to visit a public space. Government guidelines currently ask extremely clinically vulnerable people to stay at home. Please visit the Government website for the latest guidance.

What if I am unwell?

Please do not visit the Harris if you have symptoms of COVID-19. The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature (over 38˚C) or a loss of, or change in, normal sense of taste or smell (anosmia). If you have any of these symptoms you should stay at home and follow government guidance.